Ringstay ("we", "us") provides an AI phone receptionist and missed-call answering service for plumbing, electrical and air conditioning businesses in Australia and New Zealand. Ringstay is run by Roger Chen from Taiwan. This policy explains, in plain language, what personal information we handle, why, and what you can do about it. We aim to follow the Australian Privacy Principles and the New Zealand Privacy Act 2020.
Who this covers
- Our clients: the businesses that use Ringstay, and their staff.
- Callers: people who ring one of our clients and are answered by the Ringstay AI receptionist.
- Website visitors: people who use getringstay.com, including the browser demo call.
What we collect
- From callers: the call recording and transcript, the phone number that called, and whatever the caller tells the receptionist, usually their name, suburb, address, phone number and a description of the problem.
- From clients: business name, contact names, email addresses, phone numbers, business hours, call-out fee and other details needed to set up the receptionist, plus billing details.
- From the website demo: the demo call recording and transcript. Please don't share real personal or payment details in the demo. The demo uses Google reCAPTCHA to block abuse, which collects technical information about your browser.
- When you email us: your email address and whatever you write.
Why we collect it
- To answer calls for our clients and email them a summary of each call, including urgency flags for emergencies.
- To set up, run, support and bill for the service.
- To check quality and fix problems, for example reviewing a call the client asks us about.
- To improve our demo receptionist, using demo calls only.
We don't use callers' information for our own marketing, and we never sell personal information.
Call recording and AI disclosure
Calls answered by Ringstay are recorded and transcribed so we can produce the call summary. At the start of each call, the AI receptionist tells the caller that they're speaking with an AI assistant for the business and that the call may be recorded. We ask our clients to mention AI call answering and call recording in their own privacy notices too.
Who we share it with
- The business you called: callers' details and the call summary go to the client business you rang. That business handles your information under its own privacy policy.
- Service providers who help us run Ringstay, under their own security and privacy terms:
- Retell AI (voice AI provider, United States): processes calls, recordings and transcripts.
- Our email provider: sends call summaries and handles our email.
- Cloudflare: hosts our website.
- Google reCAPTCHA: protects the website demo from abuse.
- Our payment provider: processes client payments.
- If the law requires it, for example a valid request from a regulator or court.
Overseas storage
Ringstay is run from Taiwan, and our providers store or process data outside Australia and New Zealand, mainly in the United States. We choose providers with reasonable security practices and only share what they need to provide their part of the service.
How long we keep it
We keep call recordings, transcripts and summaries only as long as we need them to provide the service to the client, handle any questions about a call, and meet legal or billing obligations. Clients can ask us to delete their call data at any time, and we'll delete it from our systems and ask our providers to do the same.
Security
We use access-controlled accounts, two-step sign-in where available and encrypted connections (HTTPS) for our website and providers. No system is perfectly secure. If a data breach is likely to cause serious harm, we'll notify the affected clients, and the people and regulators involved where the law requires it.
Your choices and rights
- You can ask to see or correct the personal information we hold about you, or ask us to delete it.
- If you were a caller, you can also contact the business you rang, because they control their call records.
- You can contact us without giving your name where that's practical, but we may need some details to find your call.
Questions and complaints
Email [email protected]. We'll reply within 30 days. If you're not satisfied, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au) or, in New Zealand, the Office of the Privacy Commissioner (privacy.org.nz).
Changes
We'll update this page if anything changes and show the new date at the top.